Tenant-scoped workspaces
Customer conversations, knowledge sources, roles, and operator views are organized around workspace boundaries.
AI support workflows need privacy, visibility, and human control.
FinnAgent is built for teams that want faster customer support while keeping tenant boundaries, reviewable actions, GDPR-aware choices, and clear AI transparency in the operating model.
Reviewable operations
Important operator and AI-assisted workflow events are designed to be traceable for support oversight.
GDPR-aware design
Consent, privacy choices, data rights, minimization, and AI disclosure are treated as product requirements.
Human approval paths
Sensitive, complex, or low-confidence cases should move to a person before customer-impacting action.
EU-first posture
FinnAgent is built in Finland with European customer expectations in mind for launch and hosting decisions.
AI transparency
Customers and staff should understand when AI is assisting and when a human has reviewed the response.
Certification posture
Honest security communication.
FinnAgent does not claim ISO 27001, SOC 2, HIPAA, or formal EU AI Act certification unless a program is completed and documented. Security reviews for beta customers should focus on the actual controls, data boundaries, support workflow, and deployment posture in use.
Control modelRoles, tenant scope, and handoff
AI modelGrounded answers with human review where needed
Customer guidanceAvoid sensitive AI use without business approval