Website chat
A branded support agent that answers common questions and routes complex cases to a person.
Founder-led private beta
FinnAgent Customer Support AI Agent for chat, email, shared inbox, and trusted handoff.
Give customers faster answers while keeping your team in control. Private beta starts with guided setup, human-reviewed support email, website chat, canonical/shared inbox workflows, knowledge grounding, analytics, privacy filtering, and handoff paths.
Sovereign ShieldPrivacy-first support workflow
KnowledgeApproved sources, RAG, crawling, and operator guidance
ChannelsWebsite chat, email inbox, and shared/canonical inbox direction
ControlsRBAC, tenant scope, sentiment trends, analytics, and human handoff
Capabilities
Everything a support team needs to validate AI-assisted customer operations.
FinnAgent is designed for easy onboarding, easy widget/plugin setup, and measured rollout from support review to customer-facing automation. During private beta, setup and customer traffic are guided and reviewed before broader use.
Email inbox
AI-assisted replies for inbound support email with human review before customer impact.
Canonical/shared inbox
A shared operating view for customer threads, status, priority, and internal context.
Knowledge/RAG/crawling
Ground answers in approved URLs, PDFs, text, crawled content, and business guidance.
Sentiment trends and analytics
Track sentiment velocity, volume, quality signals, and operational savings direction.
Sovereign Shield
Privacy filtering, PII type identification/redaction direction, and compliance report download direction.
Human handoff
Escalate sensitive, complex, or low-confidence conversations before automation goes too far.
Tenant-scoped SaaS
RBAC, tenant isolation, dashboard visibility, and multi-tenant controls for support operations.
EU data sovereignty
Strict EU Data Sovereignty
Your data security is our baseline. FinnAgent operates on secure European infrastructure, keeping core customer data within EU boundaries. We believe in transparency: while we are working toward formal security frameworks, our architecture is already built for rigorous European privacy, compliance, and AI governance expectations.
The current EU posture includes Supabase database hosting in Stockholm and VPS/server operations in Lithuania, both within the European Union.
GDPR-aware workflows
Consent-aware data handling, customer-data boundaries, and privacy-first operational defaults for support teams.
EU AI Act-aware design
AI disclosure, human review paths, and safer automation patterns are treated as product requirements, not afterthoughts.
Tenant-scoped data
Workspace-level separation helps keep each company's conversations, knowledge, users, and audit context isolated.
Role-based access
Owner, staff, and support roles help teams control who can view, manage, approve, and operate customer workflows.