FinnAgent
Plans and commercial scope

Packages for teams validating FinnAgent Customer Support AI Agent and custom AI workflows.

Plan scope and pricing are confirmed after a product-fit discussion. Start with a bounded workflow, agree the support and service terms, and expand after the operating model is proven for your team.

Reliable AI, controlled costs

Fallback protection without open-ended AI spend.

FinnAgent can move to an approved fallback when provider infrastructure is unavailable. Plan-level usage, answer-length, and context limits keep support predictable, while uncertain or expensive cases can move to human review instead of forcing another AI attempt.

Managed reliabilityStarter and Growth use a FinnAgent-managed provider policy without technical model selection.
Advanced controlApproved provider preference and higher fallback limits are Business and Custom capabilities.
Bounded by designEvery plan has a defined AI allowance. Higher volume, premium access, and overages require an agreed upgrade or contract.
Human handoffSafety, missing context, unsupported commercial claims, and uncertain answers do not trigger blind fallback attempts.

Starter

Pilot

For first validation, controlled demos, and guided FinnAgent Customer Support AI Agent setup.

  • 250 AI support conversations per month
  • FinnAgent-managed provider chain
  • Limited fallback protection
  • Human handoff when AI should not answer
  • Upgrade path for higher volume
Discuss Starter
Launch focus

Growth

Team

For support teams ready to validate chat, email, shared inbox, analytics, and privacy workflows.

  • 1,500 AI support conversations per month
  • Fallback protection included
  • Optional premium AI add-on
  • Shared inbox, handoff controls, and better analytics
  • Clear usage controls instead of unlimited AI
Book a Growth demo

Business

Advanced

For established support operations that need higher AI limits and more control over approved providers.

  • 6,000 AI support conversations per month
  • Higher AI budget and fallback quota
  • Provider preference from an approved list
  • Advanced fallback policy
  • Priority support and higher operating limits
Discuss Business

Custom

Enterprise

For companies that need a negotiated provider policy, committed usage, compliance scope, and service terms.

  • Custom AI conversation and cost limits
  • Custom approved provider policy
  • BYOK option if separately enabled
  • SLA and committed-usage options
  • Custom compliance, handoff, and support scope
Discuss Custom
Commercial model

Clear before paid production use.

Packages, AI entitlements, usage limits, taxes, invoicing, service terms, and support scope are confirmed before staging approval and paid production use. Self-serve checkout is not currently the onboarding path.

Is billing fully self-serve?Onboarding is coordinated so scope, support, and payment terms are clear.
Can we start with one channel?Yes. Most teams should begin with a narrow chat or email pilot before expanding.
Can we discuss security first?Yes. Security and privacy review can be part of the demo process.